Community Account Manager
Company: Altice USA
Location: Truckee
Posted on: July 1, 2025
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Job Description:
Are you looking to Optimize your life? Start your exciting path
to a rewarding career today! We are Optimum, a leader in the
fast-paced world of connectivity, and were on the hunt for
enthusiastic professionals to join our team! We understand that
connectivity isnt just a luxury anymore – its a necessity that
empowers lives, fuels businesses, and drives innovation. A career
at Optimum means youll be enabling progress and enhancing lives by
providing reliable, high-speed connectivity solutions that keep the
world connected. We owe our success to our amazing product,
commitment to our people and the connections we make in every
community. If you are resourceful, collaborative, team-oriented and
passionate about delivering consistent excellence, Optimum is the
Company for you! We are Optimum! Job Summary As a Community Account
Manager 1 (CAM1), you will be responsible for managing a portfolio
of multi-dwelling unit properties. Your main objective will be to
increase and maintain market share by building strong relationships
with Point of Lease (POL) staff. The role involves utilizing
Optimum’s POL program, enrolling property leasing teams in our
rewards platform, boosting monthly recurring revenue, and driving
new mover acquisitions and upgrades. Additionally, the CAM1 will
cultivate and oversee the onsite relationship with leasing staff,
ensuring that the terms of our marketing agreement are fully
leveraged. You will drive growth by educating staff and residents
on the value of our products and the reliability of our services,
while positioning Altice USA competitively for contract renewals
and against other providers. Responsibilities •Establish strong
business relationships with property leasing staff, ensuring our
marketing terms are being effectively administered and executed
within each property. •Prospect, cold calling by phone, email and
social media to identify property relationship opportunities with
leasing staff. •Promote, manage and educate property staff on our
POL platform, driving participation. •Consistent achievement of
monthly sales, revenue quotas and key performance indicators.
•Working with the Optimum Sales Event Team to organize product
showcase events that represent our brand products while providing
service excellence. •Conduct and track virtual visits with property
staff, updating and replenishing sales collateral, and educating
leasing staff about new and existing product offers and the value
of the optimum brand. •Schedule quarterly/semi-annual reviews with
property staff to “walk” the property, understand business trends
and share property performance against established targets. •Act as
a liaison between property management and our internal Technical
Operations, Construction Department and Sales Support to address
service issues that impact on our ability to deliver on-time and
exceptional service. •Act as a point of contact with Bulk Property
management staff, coordinating new customer onboarding and de-bulk
events. •Provides quality internal and external customer service
surrounding the Company values and focuses on property retention
and residential tenant satisfaction. •Interact effectively as a
team member within the Residential Organization with the
corresponding MDU Account Executive, Field, and technical support
service teams to resolve any related concerns as directed by
Management. •All other duties assigned by your supervisor.
Qualifications •The ability to work remotely and with moderate
daily supervision. •Self-Motivated and strong people and
relationship management skills. •Computer skills including
Windows-based applications and the ability to learn billing system
interface, SF.com •Ability to comply with all Company policy and
safety procedures. •Bachelors degree or equivalent experience
preferred. •The work schedule is Mon.-Friday, 8a-5p. At Optimum,
were fueled by our four core pillars: Taking Ownership, Upholding
Transparency, Creating Community, and Demonstrating Expertise. Our
commitment to empowering employees to take responsibility and
embrace proactive problem-solving underpins Taking Ownership.
Upholding Transparency is at the core of our culture, with open and
honest communication fostering trust among our dedicated team and
loyal customers. Creating Community is more than a goal; its our
daily commitment to fostering an environment of collaboration,
innovation, and positivity. Demonstrating expertise is a promise we
uphold through continuous learning and engagement with our
customers to consistently deliver top-quality products and
services. These pillars not only shape our culture but define
Optimum as a place of excellence, trustworthiness, and thriving
community, and we invite you to be a part of our journey. If you
have the drive to succeed and are ready to embark on a thrilling
career, seize this opportunity today, and join our winning team, so
together, well shape the future of connectivity. All job
descriptions and required skills, qualifications and
responsibilities for a particular position are subject to
modification by the Company from time to time, in the Company’s
discretion based on business necessity. We are an Equal Opportunity
Employer committed to recruiting, hiring and promoting qualified
people of all backgrounds regardless of gender, race, color, creed,
national origin, religion, age, marital status, pregnancy, physical
or mental disability, sexual orientation, gender identity, military
or veteran status, or any other basis protected by federal, state,
or local law. The Company collects personal information about its
applicants for employment that may include personal identifiers,
professional or employment related information, photos, education
information and/or protected classifications under federal and
state law. This information is collected for employment purposes,
including identification, work authorization, FCRA-compliant
background screening, human resource administration and compliance
with federal, state and local law. Pay is competitive and based on
a number of job-related factors, including skills and experience.
The starting pay rate/range at time of hire for this position in
the posted location is $48,949.00 - $80,416.00 / year. The
rate/range provided herein is the anticipated pay at the time of
hire, and does not reflect future job opportunity.
Keywords: Altice USA, Napa , Community Account Manager, Sales , Truckee, California
