Front Desk Agent

Company: Sage Hospitality Group
Location: Napa
Posted on: May 25, 2023

Job Description:

Why us?
Sage Hospitality Group is set to hire a Front Desk Agent to join our award-winning team at the Napa Valley Marriott Hotel & Spa, home to modern and sophisticated charm and right amidst the beauty of California's famous wine country. Our core values of service, integrity, team spirit, innovation, professional growth, improvement, quality standards and community impact differentiates us from our competitors. Our focus on creating brilliant experiences, one guest at a time, has driven a culture of constant improvement, making the property the perfect fit for any talented applicant. Brilliant Experiences, created by Brilliant People. Because why be good, when you can be brilliant?
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities

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  Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  
  
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  Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  
  
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  Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  
  
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  Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  
  
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  Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  
  
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  Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  
  
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  Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  
  
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  Maintains a friendly, cheerful and courteous demeanor at all times.
  
  
  Qualifications
  Education/Formal Training
  High School diploma or equivalent
  Experience
  None required
  Knowledge/Skills
  
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    Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
    
    
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    Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
    
    
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    Must be fluent in oral and written English.
    
    
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    Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
    
    
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    Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
    
    
    Physical Demands
    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    
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      Must be able to read written communiques and monochrome computer screen.
      
      
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      Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
      
      
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      Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
      
      
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      90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
      
      
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      Mobility - must be able to reach all areas of hotel to assist clients.
      
      
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      Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
      
      
      Environment
      Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
      Benefits
      401(k) with Employer Matching
      Free On-Site Parking
      Complimentary Employee Meals
      Hotel Discounts (Both Marriott & Sage Portfolio)
      Referral Bonus Program
      ID: 2023-17321
      Position Type: Regular Full-Time
      Property : Napa Valley Marriott
      Outlet: Vin11
      Category: Front Desk & Guest Services
      Max: USD $21.50/Hr.
      Tipped Position: No
      Address : 3425 Solano Ave
      City : Napa
      State : California
      EOE Protected Veterans/Disability

Keywords: Sage Hospitality Group, Napa , Front Desk Agent, Sales , Napa, California