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Front Desk Agent - Bonus Incentive

Company: River Terrace Inn
Location: Napa
Posted on: September 17, 2022

Job Description:

You are an important part of the hotel's customer-service team working together to ensure guests have an amazing stay. We are looking for a member that is friendly, polite, and personable when interacting with others. You will work with a team that cares about our guests as well as their own appearance and presents themselves in a tidy, professional manner. If you are someone who can stay calm under pressure and remain positive even when dealing with guests that are critical or upset about their experience, then this challenge is for you! Requirements1. Maintain positive guest relations at all times. 2. Resolve guest complaints, ensuring guest satisfaction. 3. Ability to handle stressful situations in a calm, professional manner.4. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 5. Strong computer skills.6. Front office experience a plus, but not required; will train the right candidate. 7. Previous customer service experience preferred, but not required; will train the right candidate. 8. Positive, upbeat personality, works well in a team, desire to learn, and able to multi-task. 9. Hours will vary; flexible schedule necessary in order to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts. Physical RequirementsMust be able stand for long periods of time, and work on a computer for extended periods.If this job sounds like something you think you are interested in please reply to this posting. These job descriptions in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.About Noble House Hotel & ResortsNoble House Hotels & Resorts, LTD., owns and manages unique, upscale, and visually captivating properties throughout the U.S. and Canada. With a philosophy that emphasizes location, distinction and soul, Noble House Hotels & Resorts exemplifies individuality, dedicating itself to creating and managing exceptional properties that contribute to their communities and stay true to local history, culture, and ambiance. Each hotel, restaurant, bar, spa, and marina is meticulously designed to provide a sense of escape from everyday life - for both leisure and business guests alike.Most Importantly, your benefitsFor Full Time Employees:Medical, dental, vision, Life Ins401kFood discounts at all qualifying Noble House HotelsFamily meal provided once a dayHotel discounts with Noble House Hotel and Resorts, with properties in Florida, California, Washington, Colorado, Wyoming, Texas, Mexico, and Canada...and more to come!For Part Time Employees:401kFood discounts at all qualifying Noble House HotelsFamily meal provided once a dayHotel discounts with Noble House Hotel and Resorts, with properties in Florida, California, Washington, Colorado, Wyoming, Texas, Mexico, and Canada...and more to come!

Keywords: River Terrace Inn, Napa , Front Desk Agent - Bonus Incentive, Sales , Napa, California

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