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Member Service Center Representative (Call Center) - Part Time

Company: Redwood Credit Union
Location: Napa
Posted on: June 24, 2022

Job Description:

We are looking for a Part-time Call Center Representative with experience working in a Call Center Environment and has a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

As a Call Center Representative, you will be responsible for a variety of tasks which would include:


* Answer the telephone within established performance and service guidelines.
* Complete phone transactions accurately and quickly.
* Disseminate and provide education of lending, CUSO and membership information to members.
* Respond with accurate information to Members' questions or transfers them to the appropriate department or person for further assistance.
* Research Members' problems and complaints and respond with accurate information to Members' questions through oral and/or written communication, or by directing them to

the appropriate department or person for assistance.
* Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.


* Attain individual and departmental goals and objectives as established in the MSC performance standards.
* Cross-sells Credit Union products and services.


* Post and balance daily work and maintain proper documentation.
* Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
* Compile data and complete work related to departmental reports.
* Maintain files, post records, make and check routine calculations.
* Perform all functions in a security conscientious manner.

Required Skills

Knowledge, Skills and Abilities

* Knowledge of modern office methods, practices and procedures.
* Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
* Demonstrated Member service skills.
* Ability to cross-sell products and services to meet Member needs.
* Ability to make mathematical computations.
* Ability to type 40 words per minute.
* Ability to communicate effectively both verbally and in writing.
* Ability to establish and maintain effective working relationships with a diverse group of people.
* Must be available to work Saturdays.

Keywords: Redwood Credit Union, Napa , Member Service Center Representative (Call Center) - Part Time, Sales , Napa, California

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