Customer Service Representative

Company: Transdev North America
Location: Napa
Posted on: January 7, 2021

Job Description:

Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. The CSR (Customer Service Representative) investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.

How we are keeping our employees and customers safe:

Strict adherence to CDC Guidelines
Enhanced vehicle cleaning/disinfecting measures with concentrated focus on high frequency touch areas
PPE Distribution (Hand Sanitizer, masks, gloves)
Social Distancing Enforced
Enhanced facility cleaning/disinfecting measures with concentrated focus on high frequency touch areas

Youll Love Working With Us

Health benefits
Paid time off and holidays
And much more!

Responsibilities

Answers incoming calls to the customer service team.
Receives customer inquiries and complaints.
Answers questions and provides information about services.
Clearly and accurately documents issues.
Resolves customer inquiries relating to transportation; communicates resolution to customers.

Other duties as assigned.

Qualifications

Education, Licensing, and Certifications :

High school diploma or equivalent, such as GED, required

Experience Preferred:

Up to 2 years of customer service or basic office experience preferred

Skills and Knowledge Required:

Pleasant telephone voice/manner
Strong written and oral communication skills
Strong listening skills
Ability to remain courteous with difficult or angry customers
Basic computer knowledge/PC experience
Some locations require bi-lingual skills.

Travel requirement

Keywords: Transdev North America, Napa , Customer Service Representative, Sales , Napa, California