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IT Hardware Planner - ICT Service Delivery Tech

Company: CBRE
Location: Napa
Posted on: June 8, 2024

Job Description:

IT Hardware Planner - ICT Service Delivery Tech

Job ID

163552

Posted

19-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers, Digital & Technology/Information Technology, Engineering/Maintenance

Location(s)

Napa - California - United States of America

About the Role:

As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You'll Do:

--- Assist the data center facilities services team in optimizing the full use of data center facilities (floor space, power, cooling) and Equipment through proper planning, support, and administration of dedicated raised floor

--- Proactive identification, management, and resolution of data center Equipment and facilities floor and cabinet space, power, and cooling issues

--- Identify areas to optimize the data center at the rack level to drive raised floor efficiencies.

--- Diagrams are kept current for the raised floor to ensure alignment with site strategies and direction

--- Coordinate Service Requests (SR) for installation and services performed by the cabling vendor.

--- Overall responsibility for the equipment's environmental requirements.

--- Coordinating and validating vendor work, including ensuring the RFC/SR for cabling, electrical, and cabinet installation are filled out and completed

--- Receiving, reviewing, verifying, and scheduling service requests

--- Communicating progress to the Requester

--- Planning for facility requirements: Power, heating, ventilation, and air conditioning (HVAC) requirements and facilities raised floor space, and equipment layout requirements

--- Assisting the end client with facilities requests

--- Assisting an assigned Project Manager with a refresh of equipment installation/de-installation

--- Consolidating and finalizing the facility requirements and plans required for IT equipment

--- Preparing a Service Request or Statement of Work (SOW) for facility infrastructure installations

--- Defining with Data Center Operations when work should be carried out

--- Supervising with Data Center Operations the execution of the work plan

--- Maintaining raised floor layout and ensuring Site Managers have access

--- Updating the asset tool to be fed into the monthly Data Center Space utilization report

--- Providing a monthly Data Center Raised Floor Space utilization report

--- Execute decommissioning activities following Data Center Operations standards. Including the coordination/removal of power, hardware, cabling, media sanitation, Inventory tool updates, and network reclaim.

What You'll Need:

--- Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.

--- Must meet the physical requirements of this role.

--- Ability to follow basic work routines and standards in the application of work.

--- Communication skills to exchange straightforward information.

--- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

--- Strong organizational skills with an inquisitive mindset.

--- Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

*California Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The maximum salary for the ICT Service Delivery Technician position is $92,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. The application window is anticipated to close on May 19th, 2024 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, Napa , IT Hardware Planner - ICT Service Delivery Tech, Other , Napa, California

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