Member Service Associate
Company: Redwood Credit Union
Posted on: September 21, 2023
At Redwood Credit Union we are on a journey to reimagine the way
we do business, and we can't do it without you - our next great
hire!Since 1950, Redwood Credit Union has been helping people reach
their financial goals and dreams with a focus on helping others. As
a not-for-profit financial institution, our passion is for helping
our Members meet their financial needs, whether it's through better
rates, low or no fees, or expanded services.That people-first
approach holds true for our employees, too. Our work environment is
built on service and trust. It's all possible with a leadership
team committed to hiring talented people and helping them develop
their careers.We are looking for a part time Member Service
Associate (up to 25 hoursper week). Being a Member Service
Associate starts by building relationships that are founded on
people, cooperation, service and trust - and it is fundamental in
how we distinguish ourselves in the financial services industry.As
the face of the organization, you serve a critical role by
providing exceptional service to all credit union and community
members, volunteers, employees, and service providers.As a Member
Service Associate, at the 1st Street Branch, you will be
responsible for a variety of tasks:
- Provide exceptional member service to all Members, volunteers,
internal employees, and service providers.
- Explain products and services to Members to meet their needs.
Cross-sells RCU, RCU Investment Services, RCU Insurance Services
and RCU Auto Services products and services.
- Establish basic products and services for Members.
- Provide information to Members' questions or directs them to
the appropriate person or department for assistance.
- Safeguard Member information and ensure confidentiality by
following established policy and procedures.
- Complete Members' transactions accurately and efficiently using
established policies and procedures.
- Balance cash, checks, and maintain proper documentation.The
ideal candidate: Has a combination of education and experience
equivalent to a high school diploma.6+ months experience in a
retail sales / cash handling environment.Strong multitasker and
collaborator who prefers to work in a team environment.An
unparalleled drive to do the right thing and provide great
service!We want to hear from you and how you would make a great
addition to our superb 1st Street Team!Compensation: base starting
range $ to $ per hour commensurate with experience.Our base salary
starting range is based on scope and responsibilities of the
position, candidate's work experience, education/training, key
skills, and internal peer equity. We offer a competitive total
rewards package including a wide range of medical, dental, vision,
financial, and other benefits.Redwood Credit Union offers a robust
benefits package to our eligible employees including competitive
medical, dental, and vision insurance, mental health offerings,
employee performance incentive plan, merit increases, 401(k)
program with employer match, generous holiday and PTO policy, and
extensive RCU specific perks like 100% financing for employee
purchased homes!Why work for Redwood Credit Union?Local financial
institution, providing unparalleled service since 1950Top 5
Healthiest Credit Union in the USA, rated by Glatt ConsultingVoted
Best Places to Work in the North Bay17 years in a row.World-class
employee engagement scoresRated Superior in Service by more than
90% of Members, surveyed by SF GateMandatory Vaccination Policy: As
a condition of employment, new hires must be fully vaccinated
against COVID-19 on or before the first day of employment (subject
to legally mandated exemptions). Service - Trust - People -
Cooperation We are an Equal Opportunity Employer
Keywords: Redwood Credit Union, Napa , Member Service Associate, Other , Napa, California
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