Room Attendant

Company: Wyndham Hotel Group
Location: Napa
Posted on: September 12, 2023

Job Description:

** Room Attendant**Location: Napa, CA, US Property Name: Dolce Silverado Req Id: 13543 **Job Summary**The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.**Education & Experience*** High School diploma or equivalent and/or experience in a hotel or a related field preferred.**Physical Requirements*** Flexible and long hours sometimes required.* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.* Ability to stand during entire shift.**General Requirements*** Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.* Must be able to multitask and prioritize departmental functions to meet deadlines.* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.* Attend all hotel required meetings and trainings.* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.* Must be able to cross-train in other hotel related areas.* Must be able to maintain confidentiality of information.* Must be able to show initiative, including anticipating guest or operational needs.* Perform other duties as requested by management.* Maintain a warm and friendly demeanor at all times.**Fundamental Requirements*** Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.* Thoroughly clean guestrooms according to standards.* Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.* Remove all trash and dirty linen from guestrooms and hallways.* Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).* Restock housekeeping cleaning cart for next day's use.* Replenish chemical bottles.* Clean room with the door closed according to standards, unless requested to do otherwise by the guest.* Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.* Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.* Handle items for Lost and Found according to the standards.* Ensure overall guest satisfaction.

Keywords: Wyndham Hotel Group, Napa , Room Attendant, Other , Napa, California