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Bell Captain

Company: The Meritage Resort and Spa
Location: Napa
Posted on: March 15, 2023

Job Description:

Who We Are:

The Meritage Resort and Spa:

Named one of the "Top Resorts in Northern California" by Cond-- Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country. Nestled amongst the rolling hills of Napa, you will find 467 rooms, including 51 suites, that provide beautiful accommodations paired with luxurious amenities. Award-winning cuisine, indulgent spa treatments in the serenity of an underground Estate Cave, on-site tasting rooms, a locally sourced artisanal market, and a spacious community lawn for a picnic, play, and private concerts. The Meritage perfectly blends world-class luxury with exceptional hospitality to bring our guests the ultimate Napa Valley resort experience. Come join one of the most dynamic teams in Wine Country.

You're Excited AboutUSBecause You Will...

-Directly lead the daily Bell operations to ensure guest satisfaction through the Coordination of day-to-day workflow, team member training, and providing input into performance evaluations.

-Ensure effective staffing and scheduling based on Guest Occupancy.

-Ensure Bell Staff greets and opens doors for arriving/departing guests and assists with loading/unloading baggage.

-Ensure vehicles are parked efficiently and properly tagged with accurate guest information. Maintains security of vehicles and vehicle keys. Communicates parking procedures to guests/visitors.

-Coordinate group room drops to verify selected guest(s) receive their amenity at the arranged time.

-Resolve guest complaints within scope of authority; otherwise refers the matter to management.

We're Excited AboutYOUBecause...

-You have a least two or more years of related experience. One year of experience as a supervisor desired.

-You have a valid drivers' license in good standing with a clean driving record.

-You have the ability to drive manual transmission vehicles.

-You have the ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.

-You have the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

-You are willing and able to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.

The expectedhourly rate for this position is $16.00. This is a tipped position. The actualrate offered will be at the sole discretion of the company and determined by relevant experience, qualifications, and skillset of the final candidate. A full-time team member in this role is eligible for health insurance, dental insurance, vision insurance, life insurance, 401k, educational reimbursement, and paid time off, including vacation and sick leave.

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See the Job Description for further information about this job.

We areanequal opportunity employer

(ref. 48908)

Keywords: The Meritage Resort and Spa, Napa , Bell Captain, Other , Napa, California

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