Night Auditor - Guest Services

Company: Wyndham Hotels & Resorts
Location: Napa
Posted on: March 16, 2023

Job Description:

** Night Auditor - Guest Services**Location: Napa, CA, US Property Name: Dolce Silverado Req Id: 13433 **Job Summary**The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.**Education & Experience*** High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.* Guest Service Experience preferred.* Computer knowledge/skills required.**Physical Requirements*** Flexible and long hours sometimes required.* Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.* Late/Overnight shift.**General Requirements*** Maintain a warm and friendly demeanor at all times.* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.* Must be able to multitask and prioritize departmental functions to meet deadlines.* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.* Attend all hotel required meetings and trainings.* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.* Must be able to cross-train in other hotel related areas.* Must be able to maintain confidentiality of information.* Must be able to show initiative, including anticipating guest or operational needs.* Perform other duties as requested by management.**Fundamental Requirements*** Must be able to work with and understand financial information and data, and basic arithmetic functions.* Must be willing to cross train in other accounting or hotel-related areas.* Must be able to prioritize job functions in order to meet deadlines.* Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).* Audit and reconcile financial and statistical reports.* Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.* Prepare and distribute month-end reports.* Audit and reconcile all Front Desk and Food & Beverage Cashier's work.* Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.* Prioritize job functions in order to meet deadlines.* Ensure accuracy of all numbers reported including statistics.* Input and update financial information into corporate communications network.* Perform daily, weekly, monthly and annual data processing system functions as required.* Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.* Ensure overall guest satisfaction. * Respond to governmental inquiries upon receipt.* Handle guest requests.

Keywords: Wyndham Hotels & Resorts, Napa , Night Auditor - Guest Services, Other , Napa, California