Hotel Front Desk Supervisor

Company: Noble House Hotels and Resorts
Location: Napa
Posted on: March 16, 2023

Job Description:

Description

The Front Desk Supervisor is responsible for managing their own team of employees, providing excellent customer service and overseeing daily activities of their respective organizations. Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Making sure that phones are promptly answered; correspondence is kept within a reasonable time frame; providing assistance to their team or stepping in to fill in for an employee who is on break or has failed to show up for work.

Requirements

PREREQUISITES:

A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of hospitality management software - Alice a plus.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.

EXPERIENCE:

Minimum 2 to 3 years work experience as Front Office Associate in a hotel.

Multilingual a plus.

Keywords: Noble House Hotels and Resorts, Napa , Hotel Front Desk Supervisor, Other , Napa, California