Bell Attendant
Company: Napa Valley Marriott Hotel & Spa
Location: Napa
Posted on: March 15, 2023
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Job Description:
Why us?
Sage Hospitality Group is set to hire a Bell Attendant to join our
award-winning team at the Napa Valley Marriott Hotel & Spa, home to
modern and sophisticated charm and right amidst the beauty of
California's famous wine country. Our core values of service,
integrity, team spirit, innovation, professional growth,
improvement, quality standards and community impact differentiates
us from our competitors. Our focus on creating brilliant
experiences, one guest at a time, has driven a culture of constant
improvement, making the property the perfect fit for any talented
applicant. Brilliant Experiences, created by Brilliant People.
Because why be good, when you can be brilliant?
Job Overview
Under general supervision, provides bell services to hotel guests
and ensures their satisfaction and comfort by promptly and
courteously responding to their requests. Assist Doorman in meeting
and greeting all guest arrivals and departures.
Responsibilities
-Meet and greet all guests in all forms of transportation arriving
at the hotel.
-Assist guests with retrieving their luggage from vehicles.
-Point out to guest and note existing vehicle damage on key tags in
the appropriate space provided.
-Give proper directions to registration area for check-in.
-Drive vehicles in a safe and efficient manner.
-Give general directions and information.
-Open vehicle doors to assist guests.
-Respond to guest questions, issues and problems regarding
transportation, hotel services and local events, points of interest
and activities.
-Upon arrival, greets and assists guests by helping unload luggage
from vehicle and transporting to their room, personally carrying
the luggage or using a luggage cart.
-Professionalism and courtesy are to be extended at all times to
guests, associates and vendors.
-Guests should be professionally greeted within 5 ft of your area
when in public areas of the hotel.
-Associates should take initiative to offer assistance or answer
questions throughout the hotel.
-Associates should always demonstrate self-confidence, energy, and
enthusiasm.
-Associates are equally responsible for their continuous
training/personal development, especially relating to professional
hospitality, technical skills and proactive approaches to solve
guest or hotel concerns.
-Associates should take responsibility to formally or informally
learn about other departments within the hotel.
-Associates are encouraged to offer improvement ideas and
acknowledge good performance of others.
-Use empowerment to exceed associate and guest expectations and
resolve conflicts.
-Associates are to work as a team helping all teammates to complete
the required activities which will ensure guest satisfaction.
Keywords: Napa Valley Marriott Hotel & Spa, Napa , Bell Attendant, Other , Napa, California
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