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Bell Attendant

Company: Napa Valley Marriott Hotel & Spa
Location: Napa
Posted on: January 23, 2023

Job Description:

Why us?

Sage Hospitality Group is set to hire a Bell Attendant to join our award-winning team at the Napa Valley Marriott Hotel & Spa, home to modern and sophisticated charm and right amidst the beauty of California's famous wine country. Our core values of service, integrity, team spirit, innovation, professional growth, improvement, quality standards and community impact differentiates us from our competitors. Our focus on creating brilliant experiences, one guest at a time, has driven a culture of constant improvement, making the property the perfect fit for any talented applicant. Brilliant Experiences, created by Brilliant People. Because why be good, when you can be brilliant?

Job Overview

Under general supervision, provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures.

Responsibilities


-Meet and greet all guests in all forms of transportation arriving at the hotel.
-Assist guests with retrieving their luggage from vehicles.
-Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
-Assist Doorman in escorting guests and luggage into the lobby for registration.
-Explain valet parking procedures and fees.
-Give proper directions to registration area for check-in.
-Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
-Drive vehicles in a safe and efficient manner.
-Give general directions and information.
-Open vehicle doors to assist guests.
-Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
-Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
-Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
-Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
-Associates should take initiative to offer assistance or answer questions throughout the hotel.
-Associates should always demonstrate self-confidence, energy, and enthusiasm.
-Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
-Associates should take responsibility to formally or informally learn about other departments within the hotel.
-Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
-Use empowerment to exceed associate and guest expectations and resolve conflicts.
-Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.

Keywords: Napa Valley Marriott Hotel & Spa, Napa , Bell Attendant, Other , Napa, California

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