Night Auditor
Company: Sage Hospitality Resources, LLP
Location: Napa
Posted on: January 20, 2023
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Job Description:
Why us? Sage Hospitality Group is set to hire a Night Auditor to
join our award-winning team at the Napa Valley Marriott Hotel &
Spa, home to modern and sophisticated charm and right amidst the
beauty of California's famous wine country. Our core values of
service, integrity, team spirit, innovation, professional growth,
improvement, quality standards and community impact differentiates
us from our competitors. Our focus on creating brilliant
experiences, one guest at a time, has driven a culture of constant
improvement, making the property the perfect fit for any talented
applicant. Brilliant Experiences, created by Brilliant People.
Because why be good, when you can be brilliant? Job Overview Audit,
balance and report on the various areas of the hotel (e.g. food and
beverage outlets, rooms/front desk, gift shop, etc.) to provide
accurate, timely information and to ensure company and Hotel
policies and procedures are followed and to prevent fraud. Responds
in a professional and courteous manner to arriving, departing and
in-house guests by providing accurate and timely information and
services. Responds to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
Responsibilities * Audit, balance and report on all food and
beverage outlets (e.g. restaurants, lounges, banquets, room
service) cash and credit operations to include but not limited to
checks, over/short figures/tally sheets, deposits, counts, house
charges, promotional materials, postings, etc. and reset all
registers to ensure accurate, timely information. * Audit, balance,
post and report on the front desk to include but not limited to;
room charges, phone calls, zero balance folios, corrections,
adjustments, taxes, disputed charges, over/short figures, deposits,
etc., to ensure accuracy and verify proper cash handling procedures
are followed. * Audit, balance and prepare, verify and report on
Room information to provide rooms management with a picture of how
they are performing. Prepare and input statistics and income
journal sheets for preparation of daily reports. * Balance and
close all bank ticket codes, daily. * Run night audit final after
insuring all revenues are in balance nightly. * Greets and
completes established check-in procedures for arriving guests on a
daily basis, using both manual and computerized methods, in order
to ensure guest are satisfied and in rooms as requested. *
Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell. *
Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
telephone. * Operates the PBX equipment by accepting incoming
calls, assisting outgoing calls, scheduling and setting wake-up
calls and paging guests to provide guests with timely and efficient
service. * Perform the duties of a Front Desk Clerk including
express checkouts. Qualifications Education/Formal Training High
school education or equivalent experience. Experience Accounting
background preferred, but not required. Knowledge/Skills * Ability
to operate personal computer, cash register and calculator. *
Ability to compile facts and figures. * Telephone and guest
relations etiquette and skills. * Moderate hearing required to
communicate with guests. * Excellent vision required for viewing of
CRT screen. * Excellent speech communication skills required to
communicate with guests over the telephone. * Excellent
comprehension and literacy required for reading daily reports,
numbers, etc. Physical Demands The physical demands described here
are representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. * 90% of shift is
standing, Bending/kneeling - repeated bending and kneeling required
while filing, * Mobility - must be able to reach all areas of hotel
to assist clients. * Prolonged standing. * Occasional carrying and
lifting of files and office items up to 25 lbs. Environment
Prolonged standing at indoor, thermostatically climate-controlled
work station under florescent lighting. Work inside 95% Benefits
401(k) with Employer Matching Free On-Site Parking Complimentary
Employee Meals Hotel Discounts (Both Marriott & Sage Portfolio)
Referral Bonus Program ID: 2022-15338 Position Type: Regular
Full-Time Property : Napa Valley Marriott Outlet: Vin11 Category:
Front Desk & Guest Services Max: USD $21.00/Hr. Address : 3425
Solano Ave City : Napa State : California EOE Protected
Veterans/Disability
Keywords: Sage Hospitality Resources, LLP, Napa , Night Auditor, Other , Napa, California
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