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SUPERVISOR FRONT DESK

Company: Napa Valley Marriott Hotel & Spa
Location: Napa
Posted on: November 12, 2021

Job Description:

Why us?

Sage Hospitality Group is set to hire an Front Desk Supervisor to join our award-winning team at the Napa Valley Marriott Hotel & Spa, home to modern and sophisticated charm and right amidst the beauty of California's famous wine country. Our core values of service, integrity, team spirit, innovation, professional growth, improvement, quality standards and community impact differentiates us from our competitors. Our focus on creating brilliant experiences, one guest at a time, has driven a culture of constant improvement, making the property the perfect fit for any talented applicant. Brilliant Experiences, created by Brilliant People. Because why be good, when you can be brilliant?

Job Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities


-Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
-Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
-Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
-Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
-Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
-Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
-Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
-Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all times.
-Performs other duties as assigned, requested or deemed necessary by management.

Keywords: Napa Valley Marriott Hotel & Spa, Napa , SUPERVISOR FRONT DESK, Other , Napa, California

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