SUPERVISOR FRONT DESK
Company: Napa Valley Marriott Hotel & Spa
Location: Napa
Posted on: November 12, 2021
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Job Description:
Why us?
Sage Hospitality Group is set to hire an Front Desk Supervisor to
join our award-winning team at the Napa Valley Marriott Hotel &
Spa, home to modern and sophisticated charm and right amidst the
beauty of California's famous wine country. Our core values of
service, integrity, team spirit, innovation, professional growth,
improvement, quality standards and community impact differentiates
us from our competitors. Our focus on creating brilliant
experiences, one guest at a time, has driven a culture of constant
improvement, making the property the perfect fit for any talented
applicant. Brilliant Experiences, created by Brilliant People.
Because why be good, when you can be brilliant?
Job Overview
Supervises front office staff ensuring an efficient operation
producing excellent results for our customers. Responds in a
professional and courteous manner to arriving, departing and
in-house guests by providing accurate and timely information and
services. Responds to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
Responsibilities
-Supervise the operations of the front desk to ensure an optimal
level of service and hospitality is provided to the guests.
-Train, direct the work of, resolve issues/problems and coach and
counsel the front desk team members to ensure a quality
operation.
-Resolve customer issues, complaints, problems in a quick,
efficient manner to maintain a high level of customer satisfaction
and quality service.
-Completes established check-in procedures for arriving guests and
facilitates guest departure in order to close the guest account and
make the room available for the next guest.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously and accurately answers inquiries from potential guests
and accepts hotel reservations. Uses suggestive selling techniques
to sell room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses in person and on
telephone.
-Operates the PBX equipment, including, assisting outgoing calls,
scheduling and setting wake-up calls and paging guests.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
-Performs other duties as assigned, requested or deemed necessary
by management.
Keywords: Napa Valley Marriott Hotel & Spa, Napa , SUPERVISOR FRONT DESK, Other , Napa, California
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