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Guest Experience Manager - Welcome Center

Company: Visit Napa Valley
Location: Napa
Posted on: September 11, 2021

Job Description:

The Napa Valley Welcome Center has officially made its debut at a brand new location in the heart of downtown Napa! Incorporating interactive and tech-forward amenities combined with expert knowledge and a passion for sharing the best Napa Valley has to offer, the Welcome Center is your first stop to plan a totally customized Napa Valley adventure. The friendly staff is armed with insider tips on everything from where to find the best happy hours to locating hidden hiking spots, and they can’t wait to be your inside guide to a taste of the good life.

The Welcome Center Guest Experience Manager oversees and supports the day-to-day operations of the Napa Valley Welcome Center including retail operations, scheduling, leadership, and concierge services. The Guest Experience Manager is an ambassador responsible for providing exemplary guest service to visitors at the Napa Valley Welcome Center while facilitating guest experience and engagement through innovative digital encounters.

The ideal candidate will be a mature, friendly, social, professional, and operations minded leader with a passion for guest engagement and the Napa Valley.

To see a complete job description please visit our website at:

To be considered for this role you MUST live within the Napa Valley and have:

  • 3-5 years of experience in a management role; preferably in a tasting room.
  • Experience in the Napa Valley hospitality industry; knowledge of the Napa Valley wine and/or tourism industry.
  • Experience representing a luxury brand through customer service is preferred.
Visit Napa Valley

Keywords: Visit Napa Valley, Napa , Guest Experience Manager - Welcome Center, Other , Napa, California

Click here to apply!

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