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Bell / Valet

Company: Noble House Hotels and Resorts
Location: Napa
Posted on: June 12, 2021

Job Description:

Description

The Bell / Valet position primary focus is on providing courteous, efficient, and knowledgeable service to all guests visiting or staying at our hotel. You are to be prompt with luggage assistance and prepared for any incoming tours or groups. Equally as important, is to have some fun too!

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Act as an ambassador to our guests and be able to create a positive first experience as well as last when they depart
  • Assist as guests drive up with car doors and luggage needs
  • Accompanies guests to room with luggage; Identify and explain hotel facilities and features to guests while escorting them to their room.
  • Provides information to guests on all facilities and activities
  • Explains operation of equipment in guestrooms such as heater controls, ceiling fans, wifi, fire exits closest to guest room, etc
  • Performs room checks for occupancy
  • Completes room moves for the guest
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Requirements

Valid CA drivers' license; Good driving record.

Fluency in English both verbal and non-verbal.

Strong communication skills

Ability to perform well under pressure

Be a clear thinker, remaining calm and resolving problems using good judgement.

Friendly, courteous, engaging and passionate

Be able

  • to follow directions thoroughly.
  • understand guest's service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel.
  • multi-task and handle busy situations with grace.

Keywords: Noble House Hotels and Resorts, Napa , Bell / Valet, Other , Napa, California

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