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reservations agents

Company: Noble House Hotels and Resorts
Location: Napa
Posted on: June 10, 2021

Job Description:


We are looking for energetic, responsible and qualified individuals to join a great team at the Napa Valley Wine Train. We have openings for Full Time and Part Time Reservation Agents.

Join one of the fastest growing companies - Noble House Hotels and Resorts! The Napa Valley Wine Train (NVWT) is one of the many distinctive properties of the Noble House Hotel and Resorts.

The Wine Train preserves a piece of Napa Valley history and proudly continues railroading traditions that are disappearing from the American landscape. The railroad that once transported visitors to a spa resort in Calistoga now brings guests from around the world on a 36-mile round-trip discovery to St. Helena and back, stopping at celebrated Napa Valley wineries along the way.

Can you still smile after a stressed, tired and frustrated day? Are you observant and attentive? Then we want you!!!

The main duty of a Reservation Agent is to assist customers with planning and booking reservations with lunch, dinner or the many lunch/dinner tour packages we offer. You may also help plan travel itineraries by suggesting local tourist attractions and places of interest.


The Reservation Department is the first point of contact between potential guests and the Napa Valley Wine Train. Our telephone skills and sales abilities play a vital role in forming positive perceptions as well as reinforcing NVWT restaurant and company among potential guests as well as maintaining NVWT high standards with existing guests.

What you will need....

Reservation/Customer Service experience a must!

  • Fast and accurate typing skills
  • The ability to input data while listening and speaking to guests.
  • Solid understanding of Windows Operating System and use of the internet.
  • Excellent customer services and communication skills.
  • Excellent organization and follow up skills.
  • Patience: Reservations agents might have to deal with confused or irritated guests.
  • Excellent listening and communication skills.
  • Adaptable and hard working.
  • Ability to speak and understand English.

Most Importantly your benefits..

Low cost medical, dental, vision, Life Ins, vacation, sick, holiday, 401k w/match, STD, wine, gift store & train ride discounts and more

Hotel discounts with Noble House Hotel and Resorts with properties in Florida, California, Washington, Colorado, Wyoming, Texas and Canadaand more to come!

What are you waiting for!!!

Are you ready to start? Don't delay, we are hiring as quickly as possible!!!

Submit your resume or stop in with your resume at 1275 McKinstry Street, Napa, CA to fill out an application.

Keywords: Noble House Hotels and Resorts, Napa , reservations agents, Other , Napa, California

Click here to apply!

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