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Assistant Manager of IT (Napa)

Company: Redwood Credit Union
Location: Napa
Posted on: June 7, 2021

Job Description:

The Assistant Manager of IT will lead the development of staff, resources, and technology to enhance Member experience through identified opportunities and strategies with a focus emerging retail technologies. Direct and oversee the enablement of identified technology and process improvements to elevate the branch and ATM experiences for our Members.

The Job (the big stuff):

  • Manage branch technology, ATM Innovation and AV systems to ensure exceptional service, efficiency, quality, and brand standards are being met.
  • Manage and track vendor relationships, performance, costs, and offerings to ensure RCU is optimally leveraging vendors and technologies.
  • Lead staff to meet identified strategic objectives, metrics, and operational effectiveness.
  • Identify strategies and plans to increase Member engagement with new and existing technologies for ATM's and branch retail environments, and success with audio/visual components internal and external facing to the organization.
  • Actively participate in the creation and execution of digital strategies for the advancement of RCU's ATM & branch retail services, as well as AV components in Member facing assistive technologies.

Required Skills

What's Needed From You:

  • Make recommendations and actively participate in project teams. Provide leadership and IT analysis in solving business problems.
  • Respond to high priority phone and e-mail requests for technology assistance.
  • Provide technical support and guidance for complex issues relating to the digital, self-service channel including website, online, mobile, and Intranet.
  • Draft technology plans and requirements for business needs in branch environments.
  • Make recommendations and actively participate in project teams. Provide leadership and IT analysis in solving business problems.
  • Draft technology plans and requirements for business needs based on facilitation of management requests and projects.
  • Research and stay informed of all new technologies and enhancements related to branch technology, ATMs, and audio-video trends and technologies.
  • Architect and develop solutions to manage and remove operational inefficiencies for branch employee and member interactions.
  • Research and comprehend technology and business landscape inside and outside of RCU, vetting new vendors, technologies, ideas, processes, and business opportunities.
  • Employ industry security standards on all new deployments and identify and execute opportunities for improving security on existing systems.
  • 1 - Innovation Analyst
  • 1 - Collaboration Engineer
  • 1 - IT Analyst

Required Experience

Education/Experience

  • A combination of education and experience equivalent to a bachelor's degree in computer science, with at least of 5 years' experience in an innovation/design role or similar, and 2 or more years of supervisory experience
  • Experience in Programming or systems integration preferred
  • Experience managing ATMs a plus
  • Financial Services experience a plus

Keywords: Redwood Credit Union, Napa , Assistant Manager of IT (Napa), Other , Napa, California

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