At Your Service Agent
Company: Aimbridge Hospitality
Location: Napa
Posted on: May 31, 2021
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Job Description:
Job Summary The At Your Service Agent is responsible for taking guest's
in-room food and drink orders, field all PBX calls as the hotel's
general operator and communicating housekeeping/maintenance
requests in a timely manner. NEW HIRE SIGN ON BONUS UP TO $500. APPLY TODAY!!! Responsibilities Education & Experience Experience in a hotel or a related field
required. High School diploma or equivalent required. Must be able
to convey information and ideas clearly. Must be able to evaluate
and select among alternative courses of action quickly and
accurately. Must work well in stressful, high pressure situations.
Must be effective at listening to, understanding, and clarifying
the concerns and issues raised by co- workers and guests. Must be
able to work with and understand financial information and data,
and basic arithmetic functions. Must maintain composure and
objectivity while under pressure. Additional Information Job Duties & Functions Approach all encounters with guests and
employees in a friendly, service oriented manner. Maintain regular
attendance in compliance with Aimbridge Hospitality standards, as
required by scheduling which will vary according to the needs of
the hotel. Maintain high stand Maintain accurate files and reports.
Employees must, at all times, be friendly, helpful and courteous to
guests, managers and all their fellow employees. Perform any other
duties as requested by management. Attend meetings as required by
management. Be able to perform all duties of AYS agent and assist
as needed at front desk.ards of personal appearance and grooming,
which includes wearing the proper uniform and name tag when
working. Comply at all times with Aimbridge Hospitality standards
and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times. Answer all
incoming calls promptly, in a friendly, efficient and courteous
manner. Be able to answer guest inquiries about hotel services,
facilities and hours of operation. Serve as radio dispatcher,
maintaining proper radio and paging procedures. Carry out
cashiering functions in closing checks and servicing the guest. Lifting: Raising objects from a lower to a higher position or
moving objects horizontally from position to positions. 10-20
lbs. Background Check This job requires a valid drivers' license and motor vehicle
background check. GeneralThis job description is not intended to be all-inclusive,
additional details will be specified by the supervisor. The
associate will also perform other reasonable business duties as
signed by the supervisor. Management reserves the right to change this job description,
job responsibilities, duties, and working hours as needs
prevail. If requested in accordance with applicable law, the Company
provides reasonable accommodation to known physical or mental
limitations of an otherwise qualified associate with a disability
to allow him/her to perform essential functions of the job unless
the accommodation would impose an undue hardship on the
Company. Aimbridge is an at-will employer. This job description is a
guideline and does not constitute a written or implied employment
contract. Property Details Welcome Although there's plenty to do in the Napa Valley Wine Country,
many of our guests find that once they're here, they don't want to
leave. One of the best Napa Valley resorts, Carneros Resort and Spa
makes it easy to settle in and relax, offering everything you need
for a self-contained vacation. ACCOMODATIONS The Carneros Resort and Spa's design was based on cues from the
local countryside - including barns, silos and ranchers' cottages -
combined with stylish resort accommodations and modern interiors to
capture the region's distinct charm as well as the needs of our
sophisticated guests.Our Guests choose from one of our 86 luxurious
cottages, 10 perfectly appointed two-bedroom suites or expansive 2
and 3 bedroom homes. MAGNIFICENT POOLS Relax at our infinity edge adult pool and hot tub overlooking
the rolling hills and vineyards of Carneros or our family pool area
with an elevated deck with shade trellis infinity edge lap swimming
pool, children's pool, hot tub and Snack Shack. THREE FULL-SERVICE RESTAURANTS Once you've settled in at Carneros Resort and Spa, you may never
want to leave. Luckily, you don't have to, with an abundance of
Napa Valley dining options located right on the premises. Our Executive Chef takes full advantage of the finest local,
organic, and sustainably raised ingredients. Our culinary garden
allows us to pick the freshest ingredients right on our grounds,
and we craft our own breads, pastries, and charcuteries. What we
don't make or grow onsite, we try to source within a 150-mile
radius of the Resort for the ultimate in flavor and freshness. Benefits After an initial waiting period, those hired into full time
positions are eligible for a competitive benefits package that
includes the following:
Keywords: Aimbridge Hospitality, Napa , At Your Service Agent, Other , Napa, California
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