Guest Services Supervisor (FT)
Company: Troon Golf, L.L.C.
Posted on: May 31, 2021
Silverado Resort and Spa in Napa, California is excited to
announce the exceptional career opportunity of Guest Services
Supervisor. Qualified candidates will thrive in a hospitality
environment and be highly focused on providing superior service to
the clubs managed by Troon.
Key Responsibilities for the Guest Services Supervisor:
* Works with the Tournament Coordinator to organize all
groups/outings that are taking place on a specific day and prepares
staff and facility for all these events. * Greets golfers at bag
drop and unloads their golf bags from their carts. * Maintains
accurate records of golfers renting clubs, service the customer who
is renting golf clubs, and clean rental clubs upon return. *
Ensures the overall upkeep of the clubhouse, cart storage area and
parking lot. Shares responsibility of cleaning golf shops,
restrooms, and patio area. * Inventories and controls all guest
supplies. * Assists in monitoring and policing all player service
activity and etiquette. Assists in educating players regarding
course policy, current cart policy, and speed of play. * Maintains
the cart storage area and cart wash down area in a neat, clean and
orderly condition. * Prepares golf carts for play following the
standards of Troon Golf. Ensures proper staging of golf carts
during the day. * Assists players by changing golf spikes and
cleaning golf clubs. * Performs range maintenance such as:
presenting practice facility with practice balls, bag stands, den
caddies and/or ball pyramids, and maintains ball inventory over the
course of the day. * May assist with food and beverage activities.
* May direct start of play. * Assists the department manager in
interviewing, training, planning, assigning, and directing work.
Make recommendations when hiring, evaluating performance,
rewarding, and disciplining associates. Addresses complaints and
resolves problems. * Assists in the coordination of department
members that may include, but is not limited to: Guest Services
Attendants, Starters. * Assists in monitoring business volume
forecast and plans accordingly in areas of manpower, productivity,
costs and other expenses. * Assists manager in communicating any
changes or new policies and procedures to the department. *
Incorporates safe work practices in job performance. * Performs
other duties as required.
Minimum Qualifications for the Guest Services Supervisor:
* High school diploma or general education degree (GED); and one
to three months related experience and/or training; or equivalent
combination of education and experience.
* Must have a valid Driver's License.
Keywords: Troon Golf, L.L.C., Napa , Guest Services Supervisor (FT), Other , Napa, California
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