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Lobby Ambassador | Napa

Company: The Meritage Resort and Spa
Location: Napa
Posted on: May 31, 2021

Job Description:

The Meritage Resort is seeking anenergetic Part TimeLobby Ambassador to join our team and welcome our guests to our hotels. This position will have an opportunity to greet guests, manage guest flow and play a key role in the experience our guests have on site.POSITION SUMMARY: TheLobby Ambassador atThe Meritage Resort is a key member of the hospitality team that will strive to deliver best in class customer service. This position is incredibly important to the guest experience and is often the first and last person our guests interact with. A welcoming smile, being calm under pressure and the willingness to go above and beyond to make an experience great will be key to success.Principal Duties and Responsibilities: -Warmly welcome all guests to theresorts -Answer questions, provide directions, and be knowledgeable about the events and activities of the day/week, hours of operation of the outlets, etc. -Interact with guests to ensure the highest level of service. -Assist with arrival flow and pour welcome drinksPosition Requirements: -Results oriented with a focus on service excellence. -Attention to detail with a talent for multitasking. -Creative and strategic thinker with the ability to identify new opportunities to grow the business. -Highly motivated, pragmatic self-starter with a strong work ethic and uncompromising honesty and integrity. -An effective communicator, team member and collaborator. -Excellent written and oral communication, presentation, customer service, organizational and negotiation skills.Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to reasonably alter the duties and responsibilities of the position. (ref. 40227)

Keywords: The Meritage Resort and Spa, Napa , Lobby Ambassador | Napa, Other , Napa, California

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