**We are looking for an Associate Patient Access Representative
with the ED Registration at Queen of the Valley Medical
Location: Napa, CA
Schedule: On Call / Per Diem
Shift: 8-hour, Days (Variable)
Performs all registration functions for patients. This includes
collecting accurate demographic information, verifying insurance
benefits and eligibility, obtaining authorization/pre-certification
for services provided, and collecting patient liability prior to or
at the time of service. Greets and serves patients in a
professional, friendly, and respectful manner to promote sacred
encounters. Performs duties under moderate supervision.
Ages of Patients Served: Not Applicable
+ Registers patient in a timely manner. Verifies patient
insurance using automated tool; reads and understands responses
from automated insurance verification tool and takes appropriate
action, including referrals to Patient Access Coordinators or
Financial Counselors, as appropriate.
+ Obtains and documents complete patient demographic, financial
and clinical data in Meditech.
+ Contacts physician offices to obtain missing insurance
information which can include policy number, group number, date of
birth and insurance phone number.
+ Ensures insurance card, orders and any other forms are copied
+ Ensures patient handouts are presented and explained at time
of registration (Patient Rights and Responsibilities, Advance
Directives, Important Patient Information, etc.).
+ Obtains necessary signatures on required forms and consents
(COA, Medicare notification letters, etc.).
+ Collects patient's estimated liability prior to or at time of
service; makes referrals to Financial Counselor or Patient Access
Coordinator as appropriate.
+ Understands and strictly follows all policies related to
handling of monies.
+ Escorts patients to appropriate department.
+ Answers simple patient inquiries via phone or in person and
routes to appropriate department.
+ Demonstrated typing and basic computer skills, including
Internet Explorer, Microsoft Outlook and Microsoft Office
+ Excellent verbal and written communication skills.
+ Ability to cordially, professionally and effectively interact
with patients, family members, physicians and other Medical Center
personnel in a fast-paced environment.
+ Ability to maintain a cooperative working relationship with
staff and clinical departments, and work in a team environment.
+ Typing and basic computer skills to include: Internet
Explorer, Microsoft Outlook and Microsoft Office programs.
+ Ability to handle cash and credit/debit card transactions,
including collecting and refunding payments to
patients/families/employees/customers and balancing cash drawer at
end of each shift.
+ Ability to problem solve independently.
+ Strong clerical and organizational skills.
+ Ability to interact with upset clients and behave in a
+ Ability to maintain organizational, employee and patient
confidentiality at all times.
+ Knowledge of medical terminology and third party
+ Preferred: Bilingual (English and Spanish).
+ H.S. Diploma or GED
+ Coursework/Training - Completion of a medical terminology
+ ROP or 2 years of experience that demonstrates knowledge of
CPT and ICD-9 coding.
+ Coursework/Training - Successful completion of the Patient
Access Training modules within 90 days of obtaining position.
**Experience:** 1 year Experience in a healthcare or customer
service setting with proven customer service skills.
**Preferred Position Qualifications:**
**Experience:** Clerical experience in a medical setting.
For 50 years, Queen of the Valley Medical Center has been the
premiere medical facility in the Napa Valley. Our long history of
providing high quality and caring service is founded on four core
values: Compassion, Dignity, Justice, Excellence and Integrity.
These central principles inspire us to reach out to those in need
and to help heal the whole person-mind, body and spirit.
Queen of the Valley Medical Center combines the region's most
qualified physicians and staff with the most advanced technology
available. Because we have such high standards of care, our
programs have been recognized regionally and nationally for their
demonstrated success of outcome and care which is par with
Queen of the Valley Medical Center provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age,
disability or genetics. In addition to federal law requirements,
Queen of the Valley Medical Center complies with applicable state
and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies
to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation and training.
Positions specified as "on call/per diem" refers to employment
consisting of shifts scheduled on as "as needed basis" to fill in
for staff vacancies.
Company: Queen of the Valley Medical Center
Category: Administrative (Clinical)
Req ID: R327199