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Night Auditor - Guest Services

Company: Silverado Resort and Spa, a Dolce Resort
Location: Napa
Posted on: April 10, 2021

Job Description:

Job Summary

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience


-High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
-Guest Service Experience preferred.
-Computer knowledge/skills required.

Physical Requirements


-Flexible and long hours sometimes required.
-Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-Late/Overnight shift.

General Requirements


-Maintain a warm and friendly demeanor at all times.
-Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to meet deadlines.
-Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
-Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or operational needs.
-Perform other duties as requested by management.

Fundamental Requirements


-Must be able to work with and understand financial information and data, and basic arithmetic functions.
-Must be willing to cross train in other accounting or hotel-related areas.
-Must be able to prioritize job functions in order to meet deadlines.
-Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
-Audit and reconcile financial and statistical reports.
-Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
-Prepare and distribute month-end reports.
-Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
-Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
-Prioritize job functions in order to meet deadlines.
-Ensure accuracy of all numbers reported including statistics.
-Input and update financial information into corporate communications network.
-Perform daily, weekly, monthly and annual data processing system functions as required.
-Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
-Ensure overall guest satisfaction.
-Respond to governmental inquiries upon receipt.
-Handle guest requests.

Keywords: Silverado Resort and Spa, a Dolce Resort, Napa , Night Auditor - Guest Services, Other , Napa, California

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