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Experienced warehouse Customer Services Needed

Company: Kelly Services
Location: Napa
Posted on: April 9, 2021

Job Description:

Kelly Services has partnered with G-3 Enterprises to hire a customer service representative in Napa!! This is the perfect place to take your career to the next level. Enjoy an energetic enjoinment and weekly pay.Location:--Napa, CA 94558Pay Rate: TBDShift: Must be flexible--Summary:Provides support for the Customers Service team to provide an exceptional customer experience from initial inquiry through production and post-production. Facilitates achievement of customer expectations and enhance customer relationships while meeting business service objectives. Assists in ensuring excellent communications occurs between sales, customers and production departments. Supports project management of onboarding.ESSENTIAL FUNCTIONS:

  • Provides professional, efficient and effective customer interactions (email, incoming and outgoing phone calls, follow-up communications, responding to requests for information, etc.)Supports in communicating changes and updates to customer orders while partnering with other team members as needed to relay appropriate information.
  • Understands, documents and communicates customer requirements and specifications including quantity, quality, schedule and delivery and any other items of importance.
  • Pull together job information components and put jobs into production as necessary.
  • Reviews invoices for discrepancies and errors.
  • Maintains sample inventory, pulls samples, and mails to customers as requested.
  • Assist Customer Service team members with coordinating press checks.
  • Manage Label Master Standard program in including building, inventory, obsoleting, and managing approvals.
  • Assembles and provides quality check for production job instruction contents.
  • Review requests for change controls and routes to appropriate team members.
  • Completes job ticket breakdown.
  • Performs clerical duties as assigned such as order entry, tracking shipments, maintaining customer files, and filing.
  • Maintain office supplies inventory and coordinate purchases as required.
  • --Supports completion of special projects as needed.
  • Observes recycling guidelines and limits waste of materials and supplies.
  • Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations. If accountable for the work of others, responsible for ensuring theirunderstanding and compliance.
  • Maintains satisfactory attendance, to include timeliness.PREFERED SKILLS:
    • Associates or Bachelors degree.
    • High School diploma or State-issued equivalency certificate plus 3 years of experience in customer service or administrative work with increasing levels of responsibility.
    • Customer Service Institute of America Certification.
    • Experience maintaining professional and cooperative relationships with internal and external customers.
    • Experience performing under heavy demands with low error ratio.
    • Experience performing detail oriented tasks; recognizing and correcting discrepancies.
    • Experience defining problems, collecting data, establishing facts and drawing valid conclusions.
    • Experienced in multi-tasking.
    • Discretion when handling confidential information required.
    • Customer driven.WORK ENVIROMENT AND PHYSICAL DEMANDS:While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, feel, talk and hear.--The noise level in the work environment is usually quiet.Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Napa , Experienced warehouse Customer Services Needed, Other , Napa, California

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