Reservations Coordinator

Company: The Meritage Resort and Spa
Location: Napa
Posted on: June 16, 2022

Job Description:

Who We Are:

The Meritage Resort and Spa:

Named one of the "Top Resorts in Northern California" by Cond-- Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country. Nestled amongst the rolling hills of Napa, you will find 467 rooms, including 51 suites, that provide beautiful accommodations paired with luxurious amenities. Award-winning cuisine, indulgent spa treatments in the serenity of an underground Estate Cave, on-site tasting rooms, a locally sourced artisanal market, and a spacious community lawn for a picnic, play, and private concerts. The Meritage perfectly blends world-class luxury with exceptional hospitality to bring our guests the ultimate Napa Valley resort experience. Come join one of the most dynamic teams in Wine Country.

You're Excited AboutUSBecause You Will...

-Welcome callers in an enthusiastic and professional manner, answering questions and responding to requests.

-Provide information about the hotel, local area attractions, and hotel amenities. Obtains necessary information and enters reservations into the computer system. Promotes PHG Managed hotels and services.

-Establish proper billing accounts and processes advance deposits. Communicates deposit and guarantee policies as requested.

-Process all incoming reservations received via rooming lists, in-house correspondence, emails or other communication. Mails confirmation and literature requested and replies to all inquiries.

-Maintain reservations records by entering required reservation and account data into systems to ensure pickup is accurately communicated to sales team permitting attrition and slippage to be tracked. Runs and prepares all necessary reports as required.

We're Excited AboutYOUBecause...

-You have one to two years of customer service experience at a hotel or comparable setting. Sales experience desired.

-You have excellent customer service/communication skills to work with callers of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.

-You have basic computer skills to enter data, read, and interpret information.

-You are willing and able to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See the Job Description for further information about this job.

We areanequal opportunity employer

(ref. 39606)

Keywords: The Meritage Resort and Spa, Napa , Reservations Coordinator, Hospitality & Tourism , Napa, California