Company: The Meritage Resort and Spa
Posted on: June 16, 2022
Who We Are:
The Meritage Resort and Spa:
Named one of the "Top Resorts in Northern California" by Cond--
Nast Traveler, The Meritage Resort and Spa ushers in a new way to
discover Wine Country. Nestled amongst the rolling hills of Napa,
you will find 467 rooms, including 51 suites, that provide
beautiful accommodations paired with luxurious amenities.
Award-winning cuisine, indulgent spa treatments in the serenity of
an underground Estate Cave, on-site tasting rooms, a locally
sourced artisanal market, and a spacious community lawn for a
picnic, play, and private concerts. The Meritage perfectly blends
world-class luxury with exceptional hospitality to bring our guests
the ultimate Napa Valley resort experience. Come join one of the
most dynamic teams in Wine Country.
You're Excited AboutUSBecause You Will...
-Welcome callers in an enthusiastic and professional manner,
answering questions and responding to requests.
-Provide information about the hotel, local area attractions, and
hotel amenities. Obtains necessary information and enters
reservations into the computer system. Promotes PHG Managed hotels
-Establish proper billing accounts and processes advance deposits.
Communicates deposit and guarantee policies as requested.
-Process all incoming reservations received via rooming lists,
in-house correspondence, emails or other communication. Mails
confirmation and literature requested and replies to all
-Maintain reservations records by entering required reservation and
account data into systems to ensure pickup is accurately
communicated to sales team permitting attrition and slippage to be
tracked. Runs and prepares all necessary reports as required.
We're Excited AboutYOUBecause...
-You have one to two years of customer service experience at a
hotel or comparable setting. Sales experience desired.
-You have excellent customer service/communication skills to work
with callers of various social, cultural, economic and educational
backgrounds for the purpose of resolving problems/complaints and
providing a high level of guest satisfaction.
-You have basic computer skills to enter data, read, and interpret
-You are willing and able to work varying schedules to reflect the
business needs of the hotel. Work schedules will include working on
holidays, weekends, and alternate shifts.
This job posting is intended to describe the general nature and
level of work being performed by people assigned to this job. It is
not intended to include all duties and responsibilities. The order
in which duties and responsibilities are listed is not significant.
See the Job Description for further information about this job.
We areanequal opportunity employer
Keywords: The Meritage Resort and Spa, Napa , Reservations Coordinator, Hospitality & Tourism , Napa, California
Didn't find what you're looking for? Search again!