Houseperson Housekeeping
Company: Silverado Resort and Spa, a Dolce Resort
Location: Napa
Posted on: January 9, 2022
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Job Description:
Dolce is now seeking a Houseperson Housekeeping to join our team
at the Dolce Silverado location in Napa, California.
Job Summary
The Housekeeping Houseperson is responsible for maintaining the
cleanliness of guest corridors, elevators and all assigned areas.
He/she is also responsible for delivering items to guest rooms
(luggage, irons, coffee, etc.).
Education & Experience
-High School diploma or equivalent and/or experience in a hotel or
a related field preferred.
-Must have a valid driver's license for the applicable state
(property specific).
Physical Requirements
-Flexible and long hours sometimes required.
-Heavy work - Exerting up to 100 pounds of force occasionally,
and/or 50 pounds of force frequently and/or up to 20 pounds of
force constantly to lift, carry, push, pull, or otherwise move
objects.
-Ability to stand during entire shift.
General Requirements
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service-oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
meet deadlines.
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
operational needs.
-Perform other duties as requested by management.
-Maintain a warm and friendly demeanor at all times.
Fundamental Requirements
-Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and fellow employees.
-Walked assigned floors at beginning and end of shift; remove
newspapers, trays, empty ash urns, remove trash and/or linens and
note any areas that need immediate cleaning.
-Use proper two-way radio etiquette at all times when communicating
with other employees.
-Use daily checklist to complete projects listed below as
assigned.
-Elevator lobbies
-Ash urns
-Glass tables
-Furniture
-Ice machines/vending machines
-Elevator doors/frames
-Service landing/linen closets
-Stair wells
-Polish floors
-Other projects as assigned by management
-Practice safe work habits to ensure safety to guests, fellow
employees and self.
-Handle items for "Lost and Found" according to the hotel
standards.
-At the end of the shift, turn in all keys and assignment sheets to
the Housekeeping Office.
-Report maintenance issues to Housekeeping Supervisor/Manager.
-Be familiar with correct guestroom cleaning procedures to assist
with cleaning if needed.
-Pick up any Room Attendant's dirty linen or trash as needed.
-Before leaving section, collect all trash from the service
landings and take to/dispose in outside trash dumpsters, per hotel
procedures.
-Vacuum guest corridors.
-Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip
beds, etc.)
-Deliver any clean linen to assigned sections, if applicable.
-Maintain cleanliness and organization of Housekeeping Office,
linen rooms, storage closets and stairwells.
-Ensure overall guest satisfaction.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 22 brands
strong across 9,000 hotels in more than 95 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by
Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by
Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by
Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites,
Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide--
by Wyndham, Registry Collection Hotels, Super 8-- by Wyndham, The
Trademark Collection-- by Wyndham, Travelodge-- by Wyndham, TRYP by
Wyndham--, Wingate by Wyndham--, Wyndham Alltra, Wyndham Garden--,
Wyndham Grand-- and Wyndham Hotels and Resorts--.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 9,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Dolce Silverado, 1600 Atlas Peak Road, Napa,
California 94558
Employment Status: Full-time
Keywords: Silverado Resort and Spa, a Dolce Resort, Napa , Houseperson Housekeeping, Hospitality & Tourism , Napa, California
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