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Lead Concierge

Company: Pacific Hospitality Group
Location: Napa
Posted on: November 14, 2021

Job Description:

Who We Are: The Meritage Resort and Spa: Named one of the "Top Resorts in Northern California" by Cond-- Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country. Nestled amongst the rolling hills of Napa, you will find 467 rooms, including 51 suites, that provide beautiful accommodations paired with luxurious amenities. Award-winning cuisine, indulgent spa treatments in the serenity of an underground Estate Cave, on-site tasting rooms, a locally sourced artisanal market, and a spacious community lawn for a picnic, play, and private concerts. The Meritage perfectly blends world-class luxury with exceptional hospitality to bring our guests the ultimate Napa Valley resort experience. Come join one of the most dynamic teams in Wine Country. You're Excited About US Because You Will... * Manage all Concierge operations including the planning of department goals and directing team members to achieve results. * Participate in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. * Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward. * Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area, entertainment, tours, points of interest, transportation, tickets, events, etc. * Effectively deal with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger. We're Excited About YOU Because... * You earned a high school diploma or general education degree (GED), or an equivalent combination of education and experience. * You have three or more years of related Concierge experience and perhaps a designation as a Certified Tourism Ambassador. * You have the ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction. * You have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction. * You are willing and able to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts. This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See the Job Description for further information about this job. We are an equal opportunity employer Job Details Reference # 40526 Posted on 16 Jul 2021 Location(s) The Meritage Resort and Spa - Napa, CA Department Operations Career level Experienced (non-management) Hours/Status Full-time More details (document)

Keywords: Pacific Hospitality Group, Napa , Lead Concierge, Hospitality & Tourism , Napa, California

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