-Flexible and long hours sometimes required.
-Heavy work - Exerting up to 100 pounds of force occasionally, and
/or 50 pounds of force frequently and/or up to 20 pounds of force
constantly to lift, carry, push, pull or otherwise move
-Ability to stand during entire shift.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
-Perform other duties as requested by management.
-Maintain a warm and friendly demeanor at all times.
-Employees must at all times be attentive, friendly, helpful, and
courteous to all guests, managers and fellow employees.
-Ensure the correct and timely set up of all Banquet Event Order
-Maintain the highest standards of cleanliness and sanitation
throughout the banquet function space, pre-function space, and
storage areas to include the carpet, walls, walks, doors, windows,
heating/air conditioning units, etc.
-Maintain the banquet storeroom in a neat and organized manner
stocked with any and all appropriate supplies necessary for
meetings or food service functions.
-Be familiar with fire exit and extinguisher location, and follow
all hotel safety rules.
-Breakdown after the completion of functions and ensure that all
equipment and supplies are stored properly.
-Transport and store tables, chairs, and other equipment.
-Refresh meeting rooms as needed.
-Notify management of any hazards.
-Handle items for "Lost and Found" according to the standards.
-Ensure overall guest satisfaction.