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Outlet Server - Main Bar

Company: Silverado Resort and Spa, a Dolce Resort
Location: Napa
Posted on: April 10, 2021

Job Description:

Job Summary

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Education & Experience


-High School diploma or equivalent required.
- Experience in a hotel or a related field preferred.
-California Food Handler Certification Required.
-TIPS Alcohol Certification Required.

Physical Requirements


-Flexible and long hours sometimes required.
-Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-Ability to stand during entire shift.
-Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

General Requirements

Fundamental Requirements


-Available to work a flexible schedule, including workdays, evenings, weekends, and/or holidays as needed.
-Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
-Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
-Have a thorough knowledge of menus and current specials in applicable outlets.
-Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
-Pre-bus all tables removing soiled dishes after each course.
-Be familiar with the operation of the P.O.S system.
-Perform cashiering functions by closing checks and preparing end of shift paperwork.
-Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
-Ensure that tables and side stands are kept stocked, tidy and clean.
-Keep all beverages at least full (coffee, tea, soda, water, and lemonade).
-Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
-Answer the telephone according to standards.
-Consistently upsell food, beverage and promotional items to guests.
-Be familiar with fire extinguishers, locations and know how to use them.
-Receive and deliver food and beverage orders and collect payment.
-Ensure overall guest satisfaction.

Keywords: Silverado Resort and Spa, a Dolce Resort, Napa , Outlet Server - Main Bar, Hospitality & Tourism , Napa, California

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