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Cocktail Server

Company: Silverado Resort and Spa, a Dolce Resort
Location: Napa
Posted on: April 10, 2021

Job Description:

Job Summary

The Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling.

Education & Experience


-High school diploma or equivalent required.
-Experience in a hotel or a related field preferred.
-Must be of legal age to serve alcoholic beverages, according to local state laws.
-California Food Handler Certification Required.
-TIPS Alcohol Certification Required.

Physical Requirements


-Flexible and long hours sometimes required.
-Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-Ability to stand during entire shift.

General Requirements


-Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to meet deadlines.
-Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
-Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or operational needs.
-Perform other duties as requested by management.
-Maintain a friendly and warm demeanor at all times.

Fundamental Requirements


-Available to work a flexible schedule, including workdays, evenings, weekends, and/or holidays as needed.
-Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
-Complete opening/closing checklist according to standards.
-Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
-Have knowledge of which garnishes go in each drink.
-Process credit card and room charges.
-Clear and clean tables when guests leave, return glasses to be washed.
-Keep lounge area clean and free from debris at all times.
-Follow all cash handling policies, and prepare closing report for night audit.
-Perform all side work duties according to the schedule.
-Full knowledge of state liquor laws.
-Be familiar with the computer system.
-Help the bartender prepare drinks when needed.
-Assist bartender with hors d'oeuvres tables for cocktail hour in set up and breakdown.
-Ensure overall guest satisfaction.

Keywords: Silverado Resort and Spa, a Dolce Resort, Napa , Cocktail Server, Hospitality & Tourism , Napa, California

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