-Flexible and long hours sometimes required.
-Light work - Exerting up to 20 pounds of force occasionally,
and/or 10 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
-Ability to stand during entire shift.
-Must be able to effectively communicate, both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
-Perform other duties as requested by management.
-Maintain a friendly and warm demeanor at all times.
-Available to work a flexible schedule, including workdays,
evenings, weekends, and/or holidays as needed.
-Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and fellow employees.
-Complete opening/closing checklist according to standards.
-Welcome guests, take their drink orders relay order to bartender,
process order, deliver order to guest and receive payment for
-Have knowledge of which garnishes go in each drink.
-Process credit card and room charges.
-Clear and clean tables when guests leave, return glasses to be
-Keep lounge area clean and free from debris at all times.
-Follow all cash handling policies, and prepare closing report for
-Perform all side work duties according to the schedule.
-Full knowledge of state liquor laws.
-Be familiar with the computer system.
-Help the bartender prepare drinks when needed.
-Assist bartender with hors d'oeuvres tables for cocktail hour in
set up and breakdown.
-Ensure overall guest satisfaction.