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Front Desk Assistant Manager

Company: Aimbridge Hospitality
Location: Napa
Posted on: May 28, 2023

Job Description:

The Assistant Front Office Manager is responsible for assisting the Front Office Manager and Director of Front Office in managing the day-to-day operations for guest reception, reservations, concierge, with an emphasis on the bell team, including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting Carneros Resort and Spa's goals, objectives, vision, mission, and values.
Essential Functions
Major areas of responsibility/ management include, but are not limited to:

  • Lead by example; support the department operation and provide direct service to guests as needed.

  • Oversee the arrival and departure experience, ensuring guests expectations are always exceeded.

  • Assist in creating and implementing profit and flow-through enhancing strategies and programs.

  • Review daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts.

  • Assist in creating, implementing and executing department trainings, recruiting and innovative pre-shifts.

  • Assist in managing teammate engagement, scheduling, payroll, counseling and quarterly department meetings.

  • Support the hotel's life-safety systems and be prepared at all times for emergency situations.

  • Management and administration of the Cadillac Partnership and Carneros Resort and Spa's Shuttle Program.


    • Minimum of two years' experience in a luxury hotel

    • Two to three years of hotel supervisory experience

    • Bachelor's Degree preferred

    • Advanced skills in Word, Excel, PowerPoint, SMS and Outlook; daily use of nearly all programs will occur

    • Must be able to quickly adapt to effectively using new software products

    • Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

    • Excellent driving record

    • Exceptional guest recovery skills

    • Enjoy interacting with people in a fast-paced environment

      Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis.
      Although there's plenty to do in the Napa Valley Wine Country, many of our guests find that once they're here, they don't want to leave. One of the best Napa Valley resorts, Carneros Resort and Spa makes it easy to settle in and relax, offering everything you need for a self-contained vacation.
      The Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages - combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests.Our Guests choose from one of our 86 luxurious cottages, 10 perfectly appointed two-bedroom suites or expansive 2 and 3 bedroom homes.
      Relax at our infinity edge adult pool and hot tub overlooking the rolling hills and vineyards of Carneros or our family pool area with an elevated deck with shade trellis infinity edge lap swimming pool, children's pool, hot tub and Snack Shack.
      Once you've settled in at Carneros Resort and Spa, you may never want to leave. Luckily, you don't have to, with an abundance of Napa Valley dining options located right on the premises.
      Our Executive Chef takes full advantage of the finest local, organic, and sustainably raised ingredients. Our culinary garden allows us to pick the freshest ingredients right on our grounds, and we craft our own breads, pastries, and charcuteries. What we don't make or grow onsite, we try to source within a 150-mile radius of the Resort for the ultimate in flavor and freshness.
      As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
      After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

      • Now offering Daily Pay! Ask your Recruiter for more details

      • Medical, Dental, and Vision Coverage

      • Short-Term and Long-Term Disability Income

      • Term Life and AD&D Insurance

      • Paid Time Off

      • Employee Assistance Program

      • 401k Retirement Plan

        Job ID: 2023-233741
        Full-Time/Part-Time: Full-Time
        Street: 4048 Sonoma Hwy.
        Post End Date: 7/3/2023

Keywords: Aimbridge Hospitality, Napa , Front Desk Assistant Manager, Executive , Napa, California

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