Account Manager, NC - Collopack
Company: G3 Enterprises
Location: Napa
Posted on: March 15, 2023
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Job Description:
Why G3?
G3 Enterprises is an industry leader in packaging, logistics, real
estate and minerals solutions. Our diverse portfolio of businesses
create a variety of opportunities for career growth. We believe in
fully leveraging the talent within our organization, presenting
employees with challenging work, opportunities for job rotations,
special projects, and a changing landscape. Apply Today! We Exist
for You to Succeed.
Summary
Serves as the primary point of contact with assigned customers.
Manages the order entry process from inception to invoicing.
Responsible for the coordination, accuracy, timeliness, and
approvals for entering customer orders into G3 order processing
system. Works cross functionally with other departments as needed
to ensure customer expectations are met. Acts as the liaison
between sales, customer, and Operations across the entire Division
to provide proper and timely communication. Facilitates quotes as
needed.
Essential Functions
This job description reflects management's assignment of essential
functions; it does not prescribe or restrict the tasks that may be
assigned.
* Serves as the primary point of contact with assigned customers
and provides professional, efficient and effective customer
interactions (email, incoming and outgoing phone calls, follow-up
communications, responding to requests for information, etc.).
* Establishes relationships with customers; works with customers to
understand their needs, available to visit customer sites, and
facilitates the communication flow with other internal
departments.
* Understands, documents and communicates customer requirements and
specifications including quantity, quality, schedule and delivery
and any other items of importance to the customer to ensure
accurate customer systems set-up, customer orders.
* Participates in the development of customer rates, project
budgets and timelines and ensures completion of initiatives within
agreed upon budgets and timeframes.
* Prepares accurate, timely, and detailed estimates for jobs and
rework charges on those jobs, and communicate prices to Customer
and Sales.
* Schedule jobs to ensure on-time deliveries and maximum production
efficiencies and analyze issues related to missed production
schedules.
* Ensures customer satisfaction by monitoring product delivery,
accurate invoicing, and timely resolution of issues.
* Creates and tracks multiple revisions of quotations process and
ensures all details are addressed, requested and organized
accordingly.
* Responsible for communicating updates to customer orders as
needed.
* Reviews all cost associated with suppliers &/or customer
orders, identifies any discrepancies or errors and works to
resolve. Partners with the appropriate department to issue the
final invoice for customer.
* Manages communication with Sales and operations across the
Division to ensure all parties are up to date with status of orders
and/or project status.
* Communicates daily with internal customers across the divisions
and external customers to coordinate delivery of customer needs and
acts as a liaison with other departments.
* Responsible for developing, managing and disseminating reports
and metrics to customers and suppliers as needed.
* Processes orders utilizing SAP and other internal systems.
* Participates in and helps facilitate the coordination of customer
site visit and product inspections, etc.
* Reviews finished goods inventories to keep them in line with
prospective sales while minimizing inventory levels and stock out
situations.
* Transmits proofs to customer after production department
approval, and manages the timely return of same proofs.
* Ensures all requested ship dates and service delivery
requirements are met.
* Communicates manufacturing and scheduling limitations to Sales
and customers.
* Follows through on internal and external customer issues to
ensure 100% customer satisfaction.
* Deals with difficult customer situations and complaints
successfully and in a timely manner.
* Works cross-functionally to coordinate new product concepts and
participates in feasibility meetings to help facilitate idea
development and screening throughput.
* Motivates team members to achieve results.
* Provides project performance feedback to Project Managers and
team members.
* Schedule jobs to ensure on-time deliveries and maximum production
efficiencies and analyze issues related to missed production
schedules.
* Maintains satisfactory attendance, to include timeliness.
* Responsible for understanding and complying with applicable
quality, environmental and safety regulatory considerations.
* This job description reflects management's assignment of
essential functions; it does not prescribe or restrict the tasks
that may be assigned.
Qualifications
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill and ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Minimum Qualifications
* Bachelor's degree plus 4 years customer service, account
management, logistics, sales &/or operations experience
reflecting increasing levels of responsibility; OR Bachelor's
degree plus 3 years of G3 customer service, account management,
logistics, sales &/or operations experience reflecting
increasing levels of responsibility; OR High school diploma or
State-issued equivalency and 8 years of customer service, account
management, logistics, sales and/or operations experience
reflecting increasing levels of responsibility; OR High school
diploma or State-issued equivalency and 7 years of G3 customer
service, account management, logistics, sales and/or operations
experience reflecting increasing levels of responsibility.
* Skilled in Microsoft Office Software.
* Required to travel to company offices, sites, and/or meeting
locations for onboarding, training, meetings, and events for
development, department needs, and business delivery up to 5% of
the time, with or without reasonable accommodation. This may be in
addition to travel requirements, if applicable, as listed in this
job description.
* Candidates for this position must have a valid driver's license
and a safe driving record. Required to obtain a California driver's
license or appropriate state driver's license within 30 days of
hire.
* Strong oral and written communication skills.
* Experience maintaining professional and cooperative relationships
with internal and external customers.
* Experience performing under heavy demands with low error
ratio.
* Experience performing detail-oriented tasks; recognizing and
correcting discrepancies.
Preferred Qualifications
* Bachelor's degree plus 5 years of account management or customer
service experience reflecting increasing levels of
responsibility.
* Account Management experience.
* Prior work experience in the manufacturing, wine/beverage,
packaging &/or logistics industry.
* Experience using systems such as SAP, Radius, etc.
* Experience with Production Management System(s).
* Demonstrated ability to work cross functionally.
* Ability to pass the Farnsworth-Munsell 100-Hue Color Vision Test
with a score of 75 or below.
* Bilingual (conversational and in writing) in French, Italian or
Spanish.
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is frequently
required to sit; use hands to finger, handle, feel, talk and hear.
The employee is occasionally required to stand, walk and reach with
hands and arms. Specific vision abilities required by this job
include close vision.
Work Environment
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is usually moderate.
Compensation
Perks & Benefits
EEO/AA M/F/Vet/Disability
Keywords: G3 Enterprises, Napa , Account Manager, NC - Collopack, Executive , Napa, California
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