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Catering Sales Manager

Company: Silverado Resort and Spa
Location: Napa
Posted on: June 15, 2022

Job Description:


-Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
-Maintain regular attendance in compliance with Wyndham standards, as required by scheduling which will vary according to the needs of the hotel
-Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
-Comply at all times with Silverado Resort and Spa standards and regulations to encourage safe and efficient hotel operations
-Maintain a warm and friendly demeanor at all times
-Respond to guest complaints in a timely manner
-Work with other F&B managers and keep them informed of F&B issues as they arise
-Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
-Monitor quality of service in Banquets
-Know meeting room sets and capabilities
-Re-solicit past local accounts, generate new business
-Set solicitation goals with the Director of Catering/Sales & Marketing, and meet or exceed solicitation goals and revenue goals.
-Meet and greet-in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.)
-Develop menus and agendas, ensure BEO's are issued, and complete all pertinent correspondence with outside vendors to finalize programs
-Maintain current information on and monitor booking trends to produce forecast figures and month-end reports
-Understand the Catering incentive program
-Manage booking pace
-Handle inquiry calls and outside sales calls. Follow through to completion of function(s).
-Maintain pricing integrity and propose upscale menus for all groups
-Interact with outside planners and vendors for special events
-Ensure compliance with all local liquor laws, and health and sanitation regulations
-Prepare and submit required in a timely manner
-Comply with weekly and monthly forecasting procedures
-Be involved in and/or conduct departmental and hotel training
-Assist in planning and executing holiday brunches and other special events
-Use feedback from Meeting Planner Evaluations to improve service quality

Keywords: Silverado Resort and Spa, Napa , Catering Sales Manager, Executive , Napa, California

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