IT Field & Help Desk Engineer

Company: Endsight
Location: Napa
Posted on: September 19, 2023

Job Description:

*Location:* Napa office (Napa, Ca) and on-site at customer sites in the Napa Valley Area (Including parts of Sonoma)Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It's fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we're looking forward to having you meet our team!Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue "excellent customer experiences at EVERY opportunity." Our vision is to be a lot like a great university - a place where employees come, make life-long connections with other incredible people, and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.*Typical Work:**Field Work:* Provides support and completes small engagements, both remotely and onsite, for Endsight's clients. Includes installing networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.*Help Desk Support:* A typical day revolves around remote customer support from the Endsight Napa office on a variety of platforms and technologies.*Location:* Napa office (Napa, Ca) and on-site at customer locations in Napa Valley and parts of Sonoma.*Benefits:**Medical:* Company pays 100% of the base plan for the employee and familyDental & Vision401(k) with employer matchingAccrued Paid Time Off9 Paid HolidaysCareer Pathing*Qualifications Required:*Must have 3 years minimum Systems Administrator or IT Help Desk experienceStrong aptitude for Customer ServiceExcellent analytical, verbal, and written communication skillsAbility to adapt quickly to new technologies and changing business requirementsAble and willing to collaborate as part of a teamRespond to emergency situations effectively, maintaining poise and focusAbility to organize and manage multiple priorities*Qualifications Preferred (not required):**Certifications:* CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, CitrixBachelor's degree (in a related field) or equivalent experiencePrevious MSP experience is a plusExperience with PSA / RMM is a plusYou will be working with the following technologies on a daily basis:Microsoft Windows and MacMicrosoft Windows Server/Active DirectoryOffice 365 / G SuiteMicrosoft AzureMicrosoft SQLMicrosoft ExchangeSonicWALL, Cisco*Remote Access:* RDS, Citrix, VPN*Virtualization:* VMware, Microsoft Hyper-V*Wireless:* Ruckus, Unifi, MerakiAbout EndsightEndsight is a California-based outsourced technology managed services provider. Companies that hire us expect their technology to perform. And they count on us to make it so. While we ensure their systems operate effectively and their investments in IT align with their business goals, our clients get to concentrate on employing that technology to thrive. Our team of experts, ranging from the CIO level to readily-available help desk specialists, collaborate to provide comprehensive IT support to small and mid-sized businesses - nonprofits included. In the realm of cybersecurity, we help organizations assess vulnerabilities, tailor and implement protection measures, train staff, and maintain effective practices.Job Type: Full-timePay: $28.85 - $43.27 per hour

Keywords: Endsight, Napa , IT Field & Help Desk Engineer, Engineering , Napa, California